**Please read this**
We recently added this to our invoices:
We know you’re all excited that you’ve just bought your vacation. We also know that in the excitement it is easy to skip over some very important information. Please don’t do that.
1) Please read your itinerary. Make sure it is the dates, the hotel, the flights and the price you intended to book. Bring it to our attention immediately if it isn’t.
2)Travel Insurance: We strongly believe in the value of travel insurance. You were probably offered insurance while you were talking to your agent booking your trip. If you haven’t purchased it and want to now, contact your agent asap.
3) We both know there’s no way you’re not going on this trip. You’ve been looking forward to it for way too long, right? But, life has a way of getting in the way sometimes. If something does happens and you have to cancel, there will be cancellation penalties. You’ll find more information about the specifics elsewhere on your invoice. Also, we charge a $100.00 cancellation fee in addition to whatever the company we booked you through charges.
4) Hotel Room Requests: Maybe you want your room assigned next to your in-laws, maybe you want to request a room on a specific floor. Perhaps you’re celebrating a special occasion. Maybe you have a thing for those towel animals. Whatever your request, if you tell your agent, we will communicate it to the hotel. Ultimately the hotel will be the one to fulfill the request or not.
5) Airline Seat Assignments: If you are flying on a scheduled carrier that preassigns seats we will assign the best possible seats for you immediately after you confirm your trip. If the available seats are less than perfect, we will let you know about the situation and will continue to check for more acceptable ones to become available. The most movement we usually see on seat assignments is in the days immediately preceding the flight. Be patient. Airlines do hold back a certain percentage of seats that only the airport can assign. They do this so they can accommodate people with special needs and families.
6) Luggage Fees: Sadly, the current state of global aviation is such that airlines are charging to check baggage. There are rare exceptions that become more rare every day. If you would like to have an idea in advance what those fees will be, ask us.
7) Please read this whole invoice. If you have any questions or anything doesn’t appear to be accurate, call your agent asap and bring it to their attention. If we know about it right away we can fix it. Later, our options will be more limited.